Companies that deal with services such as plumbing, HVAC companies and others often send out technicians and specialists on the field to carry out work. The nature of this line of work may sound simple and free of complications; however, in today’s modern pace, conventional communication and production management flow should be advanced through a systemized approach.
The Features of Field Service Management
Incorporating a good field service management system (FSMS) can help improve any business. Technicians that are sent out to the field can be managed, monitored and assisted in a better way that would allow maximum productivity rates.
Some of the most common features of field service management include scheduling, invoicing, inventory management, service histories, equipment management, worker time management, hours billable tracking, job costing, accounting, GPS optimisation and more.
Scheduling that is done manually can take too much time on the part of the managers. By digitising the scheduling, errors that can arise from the manual method can be prevented while taking less time, Joblogic.com explains. Invoicing along with inventory, on the other hand, is made more accessible by technicians. By having a single portal that accordingly organises previous inventory, it would be easier to know which parts you have in store and which are not. This can be timesaving and can make a technician more efficient in his job.
GPS optimisation is one of the latest additions to this system that allows real-time monitoring of the technicians as well as assists them in finding their customer’s location. Through this, more job orders will be done.
Advantages of Having Field Service Management System
FSMS can cause huge changes in any company due to its efficiency. It is through this that a business can organise their resources, deploy their workers properly and cater to their customers effectively. It benefits both the managers and the employees as a systemised approach for communication is established.
FSMS allows for a more accurate and easier allocation of workload that used to be time-consuming and ineffective. No more costly expenses due to improper inventory and less down time in productivity.